Steps :
1. Login to the IBV support portal with your account.
2. Click on the link "New Support Ticket"
3. Enter the details of the ticket :
Requestor : fill-in your email address
Subject : Provide a brief description of your question or issue
Description : Provide more detailed information about your question or issue
Examples of details that are useful
- Environment
- Impact
- Severity
- Where is the problem located ? E.g. login issue
- Can you provide any error message or screenshot ?
4. Updates to your tickets can be found in the "Tickets" / Check Ticket Status